Getting You Paid!

Open PM Review Overall it really improves our workflow. ☺Everything is pretty much on one screen and easy to read vs. having to scroll down our click a bunch of different places to get to a certain screen. ☹The batching feature for different things like adjustments and/or denials is a bit confusing.

OpenPM Review Customer service is a cut above the rest with OpenPM. ☺I have used many practice management systems during my 25 years in the medical billing/collections field. OpenPM is so quick to set up, and functionality fits a biller. This is the only system I have ever used that dunns a pt's statement correctly, by the last payment date, not the DOS. ☹I would like a screen, that shows the entire history of the encounter including all payments and adjustments.

Best platform for Medical Billing Very Great. I highly recommend. Their customer service is responsive. Sales team is great. Love this company. ☺Very user friendly. Customer service and sales team is second to none. Very efficient. Reporting is great and detailed. Integration was easy. Interface is a great option. ☹Price is a challenge for large practices. Wish there were more interface carriers. Reporting is great, but the explanation of certain reports is a challenge.

Practice Management The interactive aging and denial management system is very efficient and eliminates the need to run multiple reports. ☺I have worked on many practice management products and Open Practice seems to be the most inclusive for our medical billing company. From demographics to insurance verification to AR follow-up, Open Practice has been able to provide our company with a tool that is all-encompassing. ☹Built-in storage for records is not a standard feature.

The best practice management system that we use. Having nearly 30 years experience in the practice management space, OpenPM is a joy to work with. Everything about their company is about efficiency and helping you succeed. Support is top notch and they get back to you quickly if they do not know the answer. Updates are automatic and occur frequently, bringing many new features each time. ☺The product is easy to implement and train new users on. Security and change logs allow for easy troubleshooting. Built in clearinghouse information makes it easy to see the status of all claims that are in process. ☹More robust clinic summary dashboards would be helpful. I know that OpenPM is working on this and I believe we will see them in 2021.

Utilization of OPM in my Billing Practice I have been so very impressed with the staff that they have hired. I recently have had the wonderful experience to work with [SENSITIVE CONTENT HIDDEN] and she was so very knowledgeable and had insights into the OPM product that made the experience a memorable one. I am so glad they hired up when hiring [SENSITIVE CONTENT HIDDEN], Thanks OPM ☺There are many things but one thing that stands out is the integration of the EDI in the Billing software. I do not have to have two seperate companies one for the EDI and then one for the billing. OPM has a sister company that is an EDI company and they have integrated the two programs into one. ☹I was not able to find one thing that I liked least of the product from begining to end.

"Excellent Billing Software" Overall, it is an excellent PM software product that is full of the latest Billing/Coding features, which makes running a large multi-specialty group highly efficient. ☺Open Practice Solutions (OPS) was instrumental while choosing a new PM system coming from a floppy disk DOS system to an Internet based system, OPS completed a detailed A/R conversion balancing out to the penny while no other Vendor was willing to consider this option, this conversion made the transition from one system to the next seamless with no loss in revenue. The Reporting features of OPS is very intuitive and easy to use, you are able to retrieve any and all data you need within the system there is no additional cost or no additional servers needed. The customization and interface capabilities have also been a huge area of expertise within OPS, they have gone above and beyond what I would have expected just to ensure our interfaces work properly, which in most cases required them to re-develop their interface specifications. In our 8 years using OPS, they have always listened to our suggestions and problems, they are very progressive in developing new features. OPS Client support is Excellent, I love how they follow up within just a few hours of a service ticket to make sure everything is functioning; they have a great working relationship with the developers which makes their turn around time for tickets much more efficient. I am very pleased with the customer service team they understand their software and the client's needs. ☹There is nothing I would say I like least of the system, with the new features that come out to our practice every quarter just makes it that much easier to use the system.

Customized software, tailored to your practice needs! My overall experience has been positive. OpenPM always has an open ear, they are willing to listen to see how they can best serve us as their client, we find great value in that! ☺What I like most about OpenPM is the reporting. The reports are reliable, easy to navigate and can be customized if need be! Everything you need is at your fingertips, without having to run several reports to capture multiple data points. ☹The release notes are always made available when optimizations are rolled out; however, I would like to see OpenPM offer webinars that go over the releases. We want to be sure we are using the software to its fullest potential so that we may optimize workflows and maximize efficiency.

I prefer Open PM to any other PM Software I have always had great experiences with Open PM. I am not saying we have not had problems, however all concerns I have ever had, have been heard and explained. Sometimes just knowing the why helps me understand the bigger picture. I feel like Open PM is a part of my work family. ☺Open PM is my favorite software, I hope I never have to make another change. Open PM is very user friendly, I have always been very happy with customer service. I love showing our new clients the software and how user friendly the software is. I have to say that the Worklist is one of my favorite features. ☹I do not have anything that I do not like. If I could change anything it would be that notes made in the worklist would also make it on the patients encounter dashboard. I would also like the feature to add to the worklist by patient or encounter. This would keep duplicates out of the the worklist.

Easy to Learn Able to get detailed reports on status of accounts ☺Its very user friendly, was easy to learn even without formal training. ☹Would like to be able to upload documents relates to the claims without large storage fee.