Getting You Paid!

OPM is amazing! Pros: Love how user friendly and easy to work with it is! Support is always a phone call away! Cons: Looking forward for worklist notations to copy into the billing notes

New To Insurance Overall: We initially were a cash based health care provider, so introducing insurance and billing has been a long and complicated process. Open PM has made this transition so much easier! Open PM connects to our scheduling system and our EMR. This holds all the patient information, including insurance, IDs, and other documents. All of our insurance billing generates from open PM and has made our registration department so much better. They are are able to focus on troubleshooting and audits, instead of individual bills and encounters every day! Pros: This is my first interaction with a practice management system. Open PM is very easy to use, setup and understand! There are so many features that we haven't even used yet! Our EMR interacts easily with this program too! Cons: So far, we have not had any issues (except user errors on our end!) Even when we have questions or find mistakes, Open PM has been accessible to help us correct and work more efficiently.

Favorite Software Pros: There is such an ease of navigation and an intuitive flow to how things are set up from the dashboards to the way that claims are so easy to resubmit correctly. I work remotely as the billing manager, but I can still make sure that reception has all the info they need to correctly charge patients by lots of places for me to put notes and information. Also, their support team is just phenomenal. Totally knowledgeable and very responsive! Cons: I really just like working on it. There is not anything that comes to mind that I don't like or feel is missing.

OpenPM Practice Management Software Overall: Overall, my experience has been great. The implementer was great, support has been top notch, and I can accomplish everything I need to get the job done. Pros: I like the visibility in the system. With our previous system, we had a hard time running reports and figuring out who did what. With OpenPM, they have an audit trail that tells you who did it. That is very beneficial in training and making sure staff have the correct permissions. Cons: In our previous system, we had a program write some custom code to automate various things. Some of those automations were lost when we transitioned to OpenPM. One that stands out is our patients with collection balances. We still see the balance out there, but they don't currently have a method to automatically flag a patient's account when they are moved to collections, so we can make sure they aren't able to schedule until a payment is received.

Customizable Medical Billing Workflow Star Overall: If I need assistance with rejections or claim setup issues outside our expertise the Tier 1 support is unbeatable, if an issue is escalated to Tier 2 or beyond you work direct with an expert in the area that will give you the options for resolution. We submit client development requests which are many times implemented and are offered a seat on advisory committees to provide future development direction. Pros: OpenPM is very flexible and customizable by specialty, by clinic, by user with intuitive administrator controlled functionality. We offer the software and EDI at no additional costs to our client because of what we gain in efficiency. Cons: We interface with many EHR and other software companies but unfortunately not all are willing to work with non-partner EHR companies like OpenPM. If the EHR can interface the limitation will never be on the OpenPM side.

Open PM Review Overall: Overall it really improves our workflow. Pros: Everything is pretty much on one screen and easy to read vs. having to scroll down our click a bunch of different places to get to a certain screen. Cons: The batching feature for different things like adjustments and/or denials is a bit confusing.

OpenPM Review Overall: Customer service is a cut above the rest with OpenPM. Pros: I have used many practice management systems during my 25 years in the medical billing/collections field. OpenPM is so quick to set up, and functionality fits a biller. This is the only system I have ever used that dunns a pt's statement correctly, by the last payment date, not the DOS. Cons: I would like a screen, that shows the entire history of the encounter including all payments and adjustments.

Best platform for Medical Billing Overall: Very Great. I highly recommend. Their customer service is responsive. Sales team is great. Love this company. Pros: Very user friendly. Customer service and sales team is second to none. Very efficient. Reporting is great and detailed. Integration was easy. Interface is a great option. Cons: Price is a challenge for large practices. Wish there were more interface carriers. Reporting is great, but the explanation of certain reports is a challenge.