At Open Practice, we believe great companies start with great people. As a result, we’ve enjoyed double-digit growth every year over the last 17 years.
Headquartered in Hudson, OH, Open Practice develops, trains, and supports cloud-based billing software for outpatient clinics and billing companies across the US. The main focus includes excellent customer service and implementation that supports a customizable, intuitive software platform. We are in need of additional employees to fill various roles on our team!
Open Practice seeks to support and grow an employee’s particular skills and talents, while providing a family-oriented work environment where employees are encouraged to be themselves. We thrive on the ability to come together as a team in developing and supporting the best product possible for our clients.
Perks at Open Practice
Current Openings
Our main focus is excellent customer service, and we are in need of additional employees to fill roles in our support department. Qualified candidates must have a minimum of 3 years experience with medical insurance billing.
What would you do?
A Medical Billing Support Specialist works with customers to answer questions, resolve issues, and coordinate with the rest of the team to provide an outstanding client experience. Essential responsibilities include taking incoming calls/tickets, diagnosing problems, creating activity reports, finding ways to improve customer support services, coordinate with other team members to effect the best client outcome, and communicating with customers on the best use of the software to accomplish their goals. This is a home-based position, so candidate must be able to effectively work from home.
Skills
- Outstanding verbal & written communication skills
- 3+ years of medical billing experience
- Poise and composure when working with all levels of customer enthusiasm
- A proactive outcome-focused approach to solving issues
- Ability to work efficiently, both independently and within a team environment
- Ability to manage multiple projects
- Aptitude to learn new software applications quickly
- Excellent customer service skills
- Strong problem solving and analytical skills
- Able to organize and prioritize a diverse set of responsibilities
About Open Practice
Open Practice is a fast-growing technology company in the healthcare space that develops, trains, and supports cloud-based billing software for outpatient clinics and billing companies across the US, headquartered in Hudson, Ohio. The company has experienced double digit growth every year for 16 years, and that growth leads to opportunities for everyone on our team.
We are a team that works hard and likes to have fun while we work. Our goal is to continue to be a small team of highly motivated people. Rather than throw people at problems, we are always looking to leverage technology to make our employees and customers as efficient as possible.
Description and Responsibilities:
We are looking for a candidate with an operations background focused on AWS cloud infrastructure. The candidate will be working primarily with our Terraform codebase with a mix of scripting.
Additional responsibilities below:
- Infrastructure Provisioning
- Backup & Restore Process Improvement
- Operations Runbook Documentation
- CI/CD Pipeline Optimization
Requirements
- AWS Compute & Storage Experience (EC2, EBS, S3)
- Terraform
- CI/CD Pipeline Experience
- Docker Containerization
- Scripting
- Strong written/verbal skills
- Comfort in both the design and development phases of a project
- Strong logic and analytical skills
- Ability to multitask
- High level of attention to detail
- Comfortable working in a fast-paced collaborative environment with changing priorities
Preferred Experience
- Prior SRE experience is a plus
Education:
- Bachelor’s degree in engineering, computer science, or related field
We are looking for candidates who want a sales career, not just a sales job. Someone who is as hungry to learn as they are driven to succeed.
This is a role that requires you to put in the time to learn our industry and our products. If you are looking for instant success, this is not your opportunity.
When you join our small dynamic team, you will be learning our industry over the next several years. The background and education you receive will not only provide the basis for an amazing sales career, but will also provide knowledge and background that ensures you are marketable in one of the largest industries in the US.
Our senior sales people have gone through this program and are enjoying more success than they ever imagined. We are looking for the next to go through the apprenticeship program to join them in their success. We have grown in excess of 20% every year for the past 15 years. We need great people to ensure we sustain that growth and success.
Below is more information about our company and the position.
Who are we?
A fast-growing technology company in the healthcare space that develops, trains, and supports cloud-based software for clinics and billing companies across the US, headquartered in Hudson, Ohio. In light of our growth, we are in need of an enthusiastic Sales Representative to join our team!
Job Description:
- Must be willing to work in all capacities (non-sales) as you learn our industry and products, with the ultimate goal to sell. Our sales training program includes rotations in Support, Training and selling our ancillary products.
- Handling in-bound calls from existing and potential customers.
- Performing product demonstrations.
- This is mostly web-based sales, but some travel required for trade shows and the occasional sales opportunity that requires an on-site presence.
Required Skills:
- Desire to learn
- Excellent written and verbal communication skills
- Passion for helping people and building relationships
- Excellent interpersonal skills
- Highly self-motivated
- Able to work from our Corporate Headquarters in Hudson, OH.
Education:
Bachelor’s Degree or equivalent work experience.
Because of our commitment to customer satisfaction, Open Practice has grown into an industry leader with our cloud-based software, OpenPM. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for a documentation specialist to join our team to edit existing content and build new product documentation. We are looking for someone with a passion for grammar and a natural desire to add clarity to complex topics.
Duties/Responsibilities include but are not limited to:
- Build a deep understanding of our products to translate into simple, polished material
- Attend product meetings to identify current and future documentation needs
- Continuously review client questions to identify items that require new or updated documentation
- Maintain in-product documentation including new release notes and Help Center product documentation
Universal Duties:
- Respectful demeanor to customers and fellow workforce members
- Strong communication skills, both oral and written; Ability to stay current on your role
- Performing all other duties as assigned timely and professionally; Complying with all company compliance requests in a timely and efficient manner
- If working remotely, an annual one-week visit to corporate headquarters
Skills & Qualifications:
- At least 2 yrs experience in a similar role
- Excellent communication skills – written and verbal
- Excellent interpersonal skills
- Solid organizational skills including attention to detail and multi-tasking abilities
Education & Experience:
Bachelor’s Degree in English, Communications, or similar.
In lieu of degree, 3-5yrs related experience as a documentation writer
Because of our commitment to customer satisfaction, Open Practice has grown into an industry leader with our cloud-based software, OpenPM. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for a documentation specialist to join our team to edit existing content and build new product documentation. We are looking for someone with a passion for grammar and a natural desire to add clarity to complex topics.
Duties/Responsibilities include but are not limited to:
- Build a deep understanding of our products to translate into simple, polished material
- Attend product meetings to identify current and future documentation needs
- Continuously review client questions to identify items that require new or updated documentation
- Maintain in-product documentation including new release notes and Help Center product documentation
Universal Duties:
- Respectful demeanor to customers and fellow workforce members
- Strong communication skills, both oral and written; Ability to stay current on your role
- Performing all other duties as assigned timely and professionally; Complying with all company compliance requests in a timely and efficient manner
- If working remotely, an annual one-week visit to corporate headquarters
Skills & Qualifications:
- Excellent communication skills – written and verbal
- Excellent interpersonal skills
- Solid organizational skills including attention to detail and multi-tasking abilities
Education & Experience:
Working toward or recent graduate with Bachelor’s Degree in English, Communications, or similar.
Top Workplaces 2022
We are proud to be a 2022 Top Workplaces award recipient!
Thank you Open Practice Employees!
Check out our Top Workplaces profile.
